Shipping policy

At Glowra, we want your jewelry experience to feel thoughtful, clear, and secure from the moment you place your order until your pieces arrive.

This Shipping Policy explains where we ship, how orders are processed, available shipping rates, delivery expectations, tracking, and how shipping-related issues are handled.

1. Where We Ship

Glowra currently ships within the United States only.

At this time, we do not offer international shipping. If international shipping becomes available in the future, this policy will be updated.

2. Order Processing Time

Orders are generally processed within 1 to 3 business days, excluding weekends and holidays.

Processing time is the time needed to review, prepare, pack, and hand your order to the shipping carrier. Processing time is separate from the carrier’s estimated delivery time.

During launches, promotions, holidays, or high-volume periods, processing may take slightly longer. If there is a significant delay with your order, we will do our best to contact you using the email address provided at checkout.

Personalized or custom-made items may require additional processing time. Any applicable production timeframe may be listed on the product page or communicated after the order is placed.

3. Shipping Rates

Glowra currently offers a standard flat-rate shipping option for eligible U.S. orders.

Standard Shipping: $9.99

Free Shipping: Available on eligible orders of $100 or more

Shipping rates and available shipping methods are displayed at checkout before you place your order.

4. Free Shipping Over $100

Glowra offers free standard shipping on eligible U.S. orders of $100 or more, before taxes, shipping fees, or other excluded charges.

Free shipping eligibility is calculated at checkout. Promotions, discounts, exclusions, or special offers may affect whether an order qualifies for free shipping.

Glowra reserves the right to update, pause, or discontinue free shipping promotions at any time.

5. Delivery Times

Delivery times depend on the shipping carrier, delivery address, weather, holidays, and other factors outside Glowra’s control.

Once an order has been handed to the carrier, Glowra cannot guarantee the exact delivery date. Estimated delivery windows are provided for convenience and are not guaranteed.

6. Tracking Information

When your order ships, you may receive a shipping confirmation email with tracking information, if available.

Please allow time for tracking updates to appear after the carrier receives the package.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering accurate and complete shipping information at checkout.

Glowra is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal, or another issue caused by the information provided at checkout, additional shipping fees may apply to reship the order.

If you notice an address mistake after placing your order, contact us as soon as possible at glowrausa@gmail.com. We cannot guarantee that address changes can be made after an order has been processed or shipped.

8. Lost, Delayed, or Stolen Packages

Glowra is not responsible for delays caused by shipping carriers, weather, holidays, incorrect addresses, failed delivery attempts, or circumstances outside our reasonable control.

If your tracking shows that your package was delivered but you did not receive it, please first check:

  • Around your delivery area
  • With household members
  • With neighbors
  • With building staff or management
  • With your local shipping carrier

If you still need assistance, contact us at glowrausa@gmail.com and we will review the situation.

Any resolution may depend on carrier tracking, delivery confirmation, the shipping address provided, and the specific circumstances of the order.

9. Returned Packages

If a package is returned to Glowra because it was refused, undeliverable, unclaimed, or sent to an incorrect or incomplete address, we will contact you when possible.

Additional shipping charges may apply if you request that the order be shipped again.

Original shipping fees may not be refundable.

10. Damaged or Incorrect Shipments

If your order arrives damaged, defective, or contains an incorrect item, contact us at glowrausa@gmail.com as soon as possible.

Please include:

  • Your order number
  • The email address used to place the order
  • Clear photos of the item
  • Photos of the packaging
  • A photo of the shipping label
  • A description of the issue

This information helps us review the situation and determine an appropriate resolution.

Depending on the circumstances, Glowra may offer a replacement, refund, store credit, exchange, or another appropriate solution.

11. Policy Updates

Glowra may update this Shipping Policy at any time. When updates are made, the “Last updated” date at the top of the page will be revised.

The policy in effect at the time of purchase generally applies to that order, unless otherwise required by law or agreed to by Glowra.

12. Contact Us

For questions about shipping or a specific order, contact us at:

Glowra
Email: glowrausa@gmail.com
Website: https://glowrausa.com