At Glowra, we want your jewelry experience to feel thoughtful, clear, and secure from the moment you place your order until your pieces arrive.
This Shipping & Returns Policy explains how we process orders, ship within the United States, handle returns, and review damaged or incorrect items.
1. Where We Ship
Glowra currently ships within the United States only.
At this time, we do not offer international shipping. If international shipping becomes available in the future, this policy will be updated.
2. Order Processing Time
Orders are generally processed within 1 to 3 business days, excluding weekends and holidays.
Processing time is the time needed to review, prepare, pack, and hand your order to the shipping carrier. Processing time is separate from the carrier’s estimated delivery time.
During launches, promotions, holidays, or high-volume periods, processing may take slightly longer. If there is a significant delay with your order, we will do our best to contact you using the email provided at checkout.
3. Shipping Rates
Glowra currently offers a standard flat-rate shipping option for eligible U.S. orders.
- Standard Shipping: $9.99
- Free Shipping: available on eligible orders of $100 or more
Shipping rates and available shipping methods are shown at checkout before you place your order.
4. Free Shipping Over $100
Glowra offers free standard shipping on eligible U.S. orders of $100 or more, before taxes, shipping fees, or other excluded charges.
Free shipping eligibility is calculated at checkout. Promotions, discounts, exclusions, or special offers may affect whether an order qualifies for free shipping.
Glowra reserves the right to update, pause, or discontinue free shipping promotions at any time.
5. Delivery Times
Delivery times depend on the shipping carrier, delivery address, weather, holidays, and other factors outside Glowra’s control.
Once an order has been handed to the carrier, Glowra cannot guarantee the exact delivery date. Estimated delivery windows are provided for convenience and are not guaranteed.
6. Tracking Information
When your order ships, you may receive a shipping confirmation email with tracking information, if available.
Please allow time for tracking updates to appear after the carrier receives the package.
7. Incorrect or Incomplete Shipping Addresses
Customers are responsible for entering accurate and complete shipping information at checkout.
Glowra is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us because of an incorrect address, failed delivery attempt, or refusal, additional shipping fees may apply to reship the order.
If you notice an address mistake after placing your order, contact us as soon as possible at glowrausa@gmail.com. We cannot guarantee that address changes can be made after an order has been processed or shipped.
8. Lost, Delayed, or Stolen Packages
Glowra is not responsible for delays caused by shipping carriers, weather, holidays, incorrect addresses, failed delivery attempts, or circumstances outside our reasonable control.
If your tracking shows that your package was delivered but you did not receive it, please first check around your delivery area, with household members, neighbors, building staff, or your local carrier.
If you still need assistance, contact us at glowrausa@gmail.com and we will review the situation. Resolution may depend on carrier tracking, delivery confirmation, and the circumstances of the order.
9. Return Window
Glowra accepts eligible returns within 30 days of delivery.
Return requests submitted after 30 days may not be accepted.
10. Return Eligibility
To qualify for a return, items must be:
- Unused and unworn.
- Undamaged and free from signs of wear.
- Returned with original packaging when possible.
- Returned with any included accessories, pouches, cards, or protective materials when applicable.
- Approved by Glowra before being sent back.
Glowra reserves the right to deny a return or issue a partial refund if an item is returned used, damaged, incomplete, altered, or not in acceptable condition.
11. Items That May Not Be Eligible for Return
Certain items may be final sale or not eligible for return, including:
- Personalized or custom-made jewelry.
- Items marked as final sale.
- Gift cards, if offered.
- Worn, used, damaged, altered, or incomplete items.
- Items damaged due to misuse, improper care, chemical exposure, or normal wear.
- Earrings or other items that may raise hygiene concerns if worn or removed from original condition.
If a product has specific return restrictions, they may be listed on the product page or disclosed at the time of purchase.
12. How to Start a Return
To request a return, email us at glowrausa@gmail.com within 30 days of delivery.
Please include:
- Your order number.
- The email used to place the order.
- The item or items you would like to return.
- The reason for the return.
- Photos, if the item arrived damaged, defective, or incorrect.
Please do not send items back before receiving return instructions from Glowra. Returns sent without approval may be delayed, refused, or returned to the sender.
13. Return Shipping Costs
Customers are generally responsible for return shipping costs unless the return is due to a confirmed Glowra error, damaged item, defective item, or incorrect item.
Original shipping charges are generally non-refundable unless the return is due to a confirmed error by Glowra.
We recommend using a trackable shipping method when returning items. Glowra is not responsible for returned packages that are lost, delayed, or damaged in transit.
14. Refunds
Once your return is received and inspected, we will notify you whether the return has been approved.
If approved, the refund will be issued to the original payment method when possible. Please allow time for your bank, card issuer, or payment provider to process the refund after it is issued.
Refunds may exclude original shipping fees, return shipping fees, gift wrap, promotional items, or other non-refundable charges unless otherwise required or approved by Glowra.
15. Exchanges
Exchanges may be offered depending on product availability and the condition of the returned item.
Because inventory may change quickly, we cannot guarantee that the same item, color, size, or style will be available for exchange.
If you would like a different item, the fastest option may be to place a new order and request a return for the original item if it qualifies under this policy.
16. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us at glowrausa@gmail.com as soon as possible.
Include your order number and clear photos of the item, packaging, and shipping label. This helps us review the issue and determine the appropriate solution.
Depending on the situation, Glowra may offer a replacement, refund, store credit, exchange, or another appropriate resolution.
17. Jewelry Care and Return Condition
Glowra jewelry should be handled with care. Water-resistant does not mean waterproof. To preserve the finish, avoid prolonged exposure to water, perfume, lotion, sweat, chemicals, cleaning products, and abrasive surfaces.
Damage caused by improper care, chemical exposure, misuse, normal wear, tarnishing, discoloration, fading, or scratches may not qualify as a defect and may not be eligible for return or refund.
18. Final Sale and Promotional Items
Items purchased during special promotions, clearance sales, sample sales, or marked as final sale may be non-returnable unless they arrive damaged, defective, or incorrect.
If a promotion includes a free gift or bundle, all required items may need to be returned together to qualify for a full refund.
19. Policy Updates
Glowra may update this Shipping & Returns Policy at any time. When updates are made, the “Last updated” date at the top of this page will be revised.
The policy in effect at the time of purchase generally applies to that order, unless otherwise required by law or agreed by Glowra.
20. Contact Us
If you have questions about shipping, returns, exchanges, or a specific order, please contact us at: