Welcome to Glowra. This Privacy Policy describes how GLOWRA LLC collects, uses, discloses, and protects personal information through our website, https://glowrausa.com, and related services.
By using our website, placing an order, creating an account, subscribing to communications, or interacting with Glowra through connected platforms such as TikTok, Facebook, Instagram, or other commerce channels, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information you provide directly to us, information generated through your use of our website, and information provided by third-party services used to operate our store.
This may include:
- Name, email address, phone number, billing address, and shipping address.
- Order details, products purchased, cart activity, returns, exchanges, and customer service requests.
- Account login information if you create a customer account.
- Payment-related information processed securely through third-party payment providers.
- Device information, browser type, IP address, pages visited, referral source, and website interactions.
- Marketing preferences, newsletter signups, coupon usage, and communication history.
- Product views, add-to-cart events, checkout events, purchases, and catalog interaction data.
2. How We Use Your Information
Glowra uses personal information to operate our store, fulfill orders, provide customer support, improve the website experience, and support marketing and commerce integrations.
We may use your information to:
- Process, confirm, ship, and manage orders.
- Provide order updates, customer service, returns, and exchanges.
- Verify payment, prevent fraud, and protect our website.
- Maintain customer accounts and order history.
- Improve website functionality, product offerings, and customer experience.
- Send transactional emails related to orders, payments, shipping, returns, or account activity.
- Send marketing communications if you choose to receive them.
- Measure website performance, advertising effectiveness, and product engagement.
- Sync product catalogs with commerce platforms such as TikTok Shop, Facebook, and Instagram.
3. Orders, Payments, and Fraud Prevention
Glowra uses secure third-party payment processors, including Stripe or other payment methods shown at checkout, to process payments. When you make a purchase, payment information may be collected and processed directly by the payment provider.
Glowra does not store your full credit card number on our website. Payment providers may receive information necessary to process the transaction, such as your name, billing details, order amount, payment method details, fraud prevention signals, and transaction information.
We may also use information to detect, prevent, and respond to fraudulent transactions, unauthorized activity, chargebacks, abuse, or violations of our Terms & Conditions.
4. Shipping and Fulfillment
Glowra currently ships within the United States only. To fulfill your order, we may use your shipping information to prepare packages, generate shipping labels, provide delivery updates, and resolve delivery issues.
Shipping carriers, fulfillment providers, label services, or related logistics providers may receive the information required to deliver your order, including your name, shipping address, phone number, email address, package details, and tracking information.
5. Customer Accounts
If you create an account on our website, we may store information such as your name, email address, saved billing or shipping details, order history, and account preferences.
You are responsible for maintaining the confidentiality of your login information and for keeping your account details accurate and up to date.
6. Product Catalog and Social Commerce
Glowra may connect our WooCommerce store with social commerce platforms and product catalog tools, including TikTok Shop, TikTok for WooCommerce, Meta for WooCommerce, Facebook, Instagram, and related catalog services.
These integrations may allow us to sync product information such as product names, descriptions, images, prices, availability, categories, SKUs, inventory status, and product URLs to connected platforms.
When customers interact with Glowra products through those platforms, the platform may process information according to its own terms and privacy policy.
7. TikTok Shop, TikTok Pixel, and Events API
Glowra may use TikTok Shop, TikTok Pixel, TikTok Events API, TikTok for WooCommerce, TikTok Business Center, TikTok Ads Manager, and related TikTok tools to sync products, measure website activity, understand customer interactions, improve advertising, and support TikTok Shop selling features.
Depending on the integration settings, TikTok may receive information such as:
- Product views and product identifiers.
- Add-to-cart and checkout events.
- Purchase events, order value, currency, and product details.
- Device, browser, IP address, and website interaction data.
- Hashed or protected customer information when used for measurement, matching, or commerce functions.
TikTok may use this information according to its own privacy practices. Customers may control some TikTok advertising preferences through TikTok account settings or device/browser privacy settings.
8. Meta, Facebook, Instagram, Pixel, and Catalog Tools
Glowra may use Meta for WooCommerce, Meta Pixel, Meta Conversions API, Facebook, Instagram, Meta Commerce Manager, product catalog tools, and advertising features to sync products, measure website activity, improve ad performance, and show relevant content or ads.
Depending on the configuration, Meta may receive information such as:
- Product views, add-to-cart events, checkout events, and purchase events.
- Product IDs, SKUs, order value, currency, and transaction details.
- Device information, browser information, IP address, and website activity.
- Hashed or protected contact information when used for matching, measurement, or advertising purposes.
Meta may process this information according to its own privacy practices. Customers may manage certain ad preferences through Facebook, Instagram, Meta account settings, browser settings, or device privacy controls.
9. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate the website, remember cart and checkout activity, measure performance, analyze traffic, support advertising, and improve customer experience.
Cookies may be used for:
- Cart and checkout functionality.
- Login and account sessions.
- Security and fraud prevention.
- Website analytics and performance measurement.
- Advertising, retargeting, and product catalog measurement.
- Remembering preferences and improving site experience.
You may be able to disable or limit cookies through your browser settings. However, disabling certain cookies may affect website functionality, including cart, checkout, account login, or payment processing.
10. Marketing Communications
If you subscribe to emails, join our club, sign up for promotions, or otherwise opt in to marketing communications, we may use your email address and related information to send updates about products, promotions, launches, offers, and Glowra news.
You may unsubscribe from promotional emails by using the unsubscribe link included in our emails or by contacting us at glowrausa@gmail.com.
Transactional emails related to orders, payments, shipping, returns, or account activity may still be sent even if you unsubscribe from marketing messages.
11. Sharing Information With Service Providers
Glowra may share personal information with trusted service providers that help us operate our business, including:
- Website hosting and WordPress/WooCommerce services.
- Payment processors such as Stripe.
- Shipping carriers, fulfillment tools, and logistics providers.
- Email service providers and customer communication tools.
- Analytics, advertising, and measurement providers.
- Social commerce platforms such as TikTok Shop, Facebook, and Instagram.
- Fraud prevention, security, and technical support providers.
These providers may access personal information only as needed to provide their services, comply with legal obligations, protect against fraud, or operate their own platforms according to their applicable terms.
12. Legal Compliance and Protection
We may disclose personal information if required by law, legal process, government request, court order, or to protect the rights, safety, property, or security of Glowra, our customers, our website, or others.
We may also use or share information to investigate fraud, enforce our Terms & Conditions, prevent misuse, respond to disputes, or protect against unauthorized transactions.
13. Data Retention
We retain personal information for as long as reasonably necessary to operate our store, fulfill orders, provide customer service, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.
Order records may be retained for accounting, tax, compliance, fraud prevention, and customer service purposes.
14. Your Privacy Choices
Depending on your location and applicable law, you may have rights to access, correct, delete, or limit certain uses of your personal information.
You may also:
- Update account information by logging into your account, if available.
- Unsubscribe from marketing emails.
- Adjust browser cookie settings.
- Manage advertising preferences through platforms such as TikTok, Facebook, Instagram, Google, or your device settings.
- Contact us to request assistance regarding your personal information.
To make a privacy request, contact us at glowrausa@gmail.com.
15. Children’s Privacy
Glowra does not knowingly collect personal information from children under 13. Our website and products are intended for general audiences and are not directed to children.
If you believe a child has provided personal information to us, please contact us so we can take appropriate steps to review and delete the information where required.
16. Security
We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no website, payment system, or internet transmission can be guaranteed to be completely secure.
You are responsible for protecting your account credentials and using secure networks when shopping online.
17. Third-Party Links and Platforms
Our website may contain links to third-party websites, social platforms, payment providers, shipping carriers, or commerce platforms. This Privacy Policy does not apply to websites or services that we do not own or control.
We encourage you to review the privacy policies and terms of any third-party services you use or interact with.
18. Changes to This Privacy Policy
Glowra may update this Privacy Policy from time to time. When changes are made, the “Last updated” date at the top of this page will be revised.
Your continued use of our website after updates are posted means you acknowledge the updated Privacy Policy.
19. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at: